How to file a complaint
Consumers have the right to complain and get redress from the Consumer Ombudsman, under Law Number 12/2020 (Consumer Protection Act). A Complaint can be filed to the Consumer Ombudsman’s Office by submitting the appropriate form, through our online portal or by way of e-mail to firstname.lastname@example.org
How can I submit a complaint?
A complaint can be submitted using the complaint form.
Where can I get the complaint form?
The complaint form is available from the Ministry of Economic Development (Velaanaage 11th floor) or you can download the form from this link.
Where should I send the form?
To Consumer Ombudsman Office, via this form or email to email@example.com
What is the time limit for filing complaints to the Consumer Ombudsman under the Consumer Protection Act?
Any complaints of non-compliance with this Act must be submitted within 6 (six) months from the date of the event.
What are the rules of procedure which the Consumer Ombudsman will follow in accepting and investigating consumer complaints?
Consumer Ombudsman will adhere to the provisions of Law number 12/2020 (Consumer Protection Act) and procedures laid down in the Regulation number 2021/R-162 (Investigation Regulation of Consumer Ombudsman).
Velaanaage, 11th Floor
8:00AM – 02:00PM
T: +960 3323668