Filing a Complaint 

How to file a complaint

Consumers have the right to complain and get redress from the Consumer Ombudsman, under Law Number 12/2020 (Consumer Protection Act). A Complaint can be filed to the Consumer Ombudsman’s Office by submitting the appropriate form, through our online portal or by way of e-mail to [email protected]

How can I submit a complaint?

A complaint can be submitted using the complaint form.

Where can I get the complaint form?

The complaint form is available from the Ministry of Economic Development (Velaanaage 11th floor) or you can download the form from this link.

Where should I send the form?

To Consumer Ombudsman Office, via this form or email to [email protected]

What is the time limit for filing complaints to the Consumer Ombudsman under the Consumer Protection Act?

Any complaints of non-compliance with this Act must be submitted within 6 (six) months from the date of the event.

What are the rules of procedure which the Consumer Ombudsman will follow in accepting and investigating consumer complaints?

Consumer Ombudsman will adhere to the provisions of Law number 12/2020 (Consumer Protection Act) and procedures laid down in the Regulation number 2021/R-162 (Investigation Regulation of Consumer Ombudsman).

Contact Us

Velaanaage, 11th Floor

8:00AM – 02:00PM

E: [email protected]

T: +960 3323668