Values
Independence – Shall operate with autonomy and with independence.
Impartiality – Shall always hold true to the practice of neutrality and objectivity to arrive at the truth.
Integrity – Shall ensure that all its activities are carried out with highest levels of professionalism, trust, honesty, and in concern for the rights of all.
Establishing a transparent, equal, and independent mechanism to enable investigation of complaints submitted for violation of Consumer Protection Act.
Educating consumers as to their rights and redresses available to them.
Promote compliance with the Consumer Protection Act through advocacy and enforcement, in order to ensure fair business practice and uphold the rights of consumers.